Shipping Policy
Shipping Policy – Aquionta™
At Aquionta™, we are committed to providing a reliable and efficient delivery experience from the moment you place your order until your footwear arrives at your doorstep.
Our footwear collections are designed for comfort, performance, and modern everyday wear, and we work hard to ensure every order is delivered safely and smoothly.
Our Shipping Process
To maintain efficient fulfillment and competitive pricing, Aquionta™ partners with trusted manufacturing facilities and regional distribution centers.
This shipping model helps us:
• Maintain consistent product quality standards
• Provide fair and competitive pricing
• Reduce unnecessary packaging waste
• Improve overall delivery efficiency and logistics
1. Order Processing & Shipping Fees
Processing Time
Orders generally require 2–5 business days for verification, packaging, and quality inspection before shipment.
During busy shopping seasons, holidays, or promotional events, processing times may extend up to 6 business days.
Shipping Fee
A standard shipping fee of $6.99 per order applies for supported shipping destinations.
2. Estimated Delivery Times
• United States: 8–14 business days
• Canada / United Kingdom / Australia: 10–16 business days
• Other International Destinations: 14–21 business days
Delivery estimates may vary depending on local postal services, customs processing, weather conditions, or carrier delays.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information and shipment details.
Please note:
• Tracking updates may require 1–3 business days to appear
• Temporary tracking delays do not necessarily mean the package is lost
4. International Shipping & Customs
For international shipments:
• Orders may be shipped under DDU (Delivered Duty Unpaid) terms
• Customers are responsible for applicable customs duties, import taxes, or local fees
• Aquionta™ is not responsible for delays caused by customs clearance procedures
Import fees may vary depending on the destination country and local regulations.
5. Order Changes or Cancellations
To ensure fast fulfillment, orders are processed shortly after being placed.
If you need to change or cancel your order, please contact us within 12 hours of purchase at:
📧 [service@aquionta.com](mailto:service@aquionta.com)
Once an order enters processing, modifications or cancellations may no longer be available.
6. Lost or Damaged Packages
Damaged Orders
If your footwear order arrives damaged, please contact us within 72 hours after delivery and include clear photos of:
• The product received
• Packaging materials
• Shipping label information
Our support team will review the issue and arrange a replacement or appropriate resolution when necessary.
Lost Packages
If a shipping carrier confirms that a package has been lost in transit, we will arrange a replacement after verification is completed.
Contact Information
If you have questions regarding shipping, delivery, or tracking, please contact us:
Aquionta™
2706 Fulton St
Berkeley, CA 94705, USA
Phone: +1 (510) 842-6784
Email: [service@aquionta.com](mailto:service@aquionta.com)
Thank you for choosing Aquionta™. We are dedicated to delivering stylish, comfortable, and high-quality footwear with dependable service every step of the way.