Return & Refund Policy
Return & Refund Policy – Aquionta™
At Aquionta™, customer satisfaction is important to us. We want you to feel comfortable and confident when shopping for footwear and related products through our store. If your purchase does not meet your expectations, we offer a straightforward return and refund process to help resolve the issue.
Eligibility for Returns
Customers may request a return within 30 days after receiving their order if the following conditions are satisfied:
• The product has not been worn or used
• The item remains in its original condition and packaging
• All included accessories, tags, and materials are intact
• Valid proof of purchase is provided (such as an order receipt or confirmation email)
Items that fail to meet these conditions may not qualify for a refund or exchange.
Starting a Return Request
To request a return, please contact our customer support team:
📧 service@aquionta.com
📞 +1 (510) 842-6784
After your request has been reviewed and approved, we will provide:
• Return instructions
• The correct return shipping address
• A return shipping label if applicable
⚠️ Returns sent without prior approval may not be accepted.
Damaged, Incorrect, or Defective Orders
Please inspect your order carefully after delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 72 hours of receiving the package and provide clear photos of:
• The product received
• Packaging materials
• Shipping label
Our support team will evaluate the issue and arrange a replacement, exchange, or refund when appropriate.
Non-Returnable Items
Some products may not be eligible for return, including:
• Worn or heavily used footwear
• Customized or personalized products
• Gift cards
• Clearance, final-sale, or promotional items
If you are uncertain whether your item qualifies for return, please contact us before sending it back.
Exchanges
If you would like to exchange a product for a different size, style, or item, please follow these steps:
• Contact our team for return authorization
• Return the original item according to the provided instructions
• Place a new order for the replacement item
This process helps us provide faster handling and better inventory availability.
European Union Customer Rights
Customers located within the European Union may request cancellation or return within 14 days of delivery, regardless of the reason, provided that:
• The item remains unused
• Original packaging is preserved
• Proof of purchase is available
This policy is offered in addition to our standard 30-day unused-item return policy.
Refund Processing
Once returned products are received and inspected, we will notify you regarding the approval status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing times may take up to 10 business days depending on your bank or payment provider
If your refund has not appeared after 15 business days, please contact us:
📧 service@aquionta.com
Return Shipping Address
The appropriate return address and shipping instructions will be provided after your return request has been approved.
Company Contact Information
Aquionta™
2706 Fulton St
Berkeley, CA 94705, USA
Phone: +1 (510) 842-6784
Email: service@aquionta.com
At Aquionta™, we are committed to providing a transparent, reliable, and customer-friendly return experience because your satisfaction matters to us.